Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

A restocking and handling fee of 20% is chargable on all returned or cancelled items.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use or damage not caused by Sams Furniture for You or its representatives.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Items that have not been assembled by a representetive of Sams Furniture For You, except in the case of parts missing or damaged.

Refunds

Once your return is received and inspected we will notify you of the approval or rejection of your refund within 2 weeks of receiving said goods.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.

Where a partial refund is granted, a restocking fee of 20% may also be charged at the companys discretion.

Sale items

Sale items will only be refunded at the companies discretion. In these cases only the sale price will be refunded, less any fees, not the full retail value.

Exchanges

We only replace items if they are defective or damaged. We will not exchange items if they have been damaged by yourselves. If you need to exchange it for the same item, please contact us

Shipping returns

To return your product, you should contact us. We will then instruct you on the next steps.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If a representitive of Sams Furniture For You collects the item(s), then a fee may be applicable at the companys discretion.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.